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Question 1 - How does it work?
It's simple. There are two ways you can store with Kelly's...
Option 1. Let us bring the storage unit to you, we/you can load them up, we will take them into storage and then redeliver when you want them back.
You pick a date, we will bring the storage units out to your address. We can then leave the unit with you for a few hours while you load them OR we can do the heavy lifting and load them for you. We then store your items for as long as you need us to. When you are ready to have your goods returned, just give us 7 days notice, pick a date and we will come and redeliver your items back to you.
Option 2. Just like any other storage company, you can bring your items into our warehouses and store that way.
Question 2 - Size of the Storage Units?
What size are the storage units?
Our storage containers are 35sq ft. This is approximately 7ft high X 7ft deep X 5.2ft wide.
(The video shows two of our professionals packing a double bed, 2-piece sofa, large cupboard with draws, a chair and a number of Kelly's large and medium size boxes).
Question 3 - Minimum and Maximum Storage Length?
Minimum: Kelly's operate a 4 week minimum storage length.
Maximum: There is no maximum storage length. The longer you stay, the more you save with our long-term, fixed pricing.
Question 4 - Can I access my units once they are in store?
Just give us 24 hours notice so we can get the unit ready for you, and you are good to go!
Mon - Fri: 8am-4pm. Sat: 8am-12pm
Bank holiday's by prior arrangement only.
Question 5 - Are my goods insured?
Insurance is required to store with Kelly's. You will be prompted during the quote/booking process to tell us the value or your goods.
You can provide us with the full replacement value of your items and we will insure against that. This is a requirement in order to store with Kelly's and starts from just £5 week for up to £5,000 worth of cover.
NOTE: We do recommend our loading service in many situations as we cannot be liable for damage that comes about as a result of the way you packed the storage unit. In many cases, household insurance may cover individual items against "accidental damage" whilst in store - check with your insurer.
Question 6 - Are there any hidden extras?
No, there are no hidden fees.
1. All prices quoted are including VAT.
2. Only pay for the storage and service you use. We essentially operate a daily storage rate. This means that if you leave storage mid month, you only pay up to that day to keep it fair.
3. There are no additional fees for: padlocks, keycards, or different rates based on 'ease of access' and other such reasons.
4. We do not increase our rates long-term. Once any promotional offer has finished, our rates stay the same. No long-term or regular rate hikes and no suprises. Everything is explained at the time of your booking.
Question 7 - What is your service collection area?
As a mobile storage company, we cover a wide area in the South of England.
We have two main warehouses. The catchment areas of these warehouses can be seen onthis location page.
- We can cover 30km around Guildford, Surrey and 30km around St.Albans, Hertfordshire.
Question 8 - Can I cancel my unit delivery?
Yes, no problem!
If you need to cancel an existing booking for your storage, please give us a call on 0800 652 0617, with as much notice as possible, and we will cancel that for you.
There is no charge to cancel your booking, providing it is more than 24 hours before the booking was scheduled to take place.
Question 9 - Do you collect at weekends?
We do on Saturday, Yes!
As you can probably imagine, weekends are the most popular days and they book up quickly. If you really do require a weekend collection, be sure to book with as much notice as you can.
Also, we don't charge any additional fees for weekend deliveries!
Question 10 - Will you redeliver my unit back to my home?
Yes! we do redeliver your goods back to you.
Going to a different address to the one we collected from? No problem! We can redeliver to your new place providing its within a reasonable distance.
Question 11 - Do I need to reserve a storage unit in advance?
You can reserve your storage unit for free in advance, but you do not have to (this is especially a good idea if you are using our full storage solution of collection, loading, storing and redelivery as the more notice we have the better.
There is no deposit required to reserve a slot and there is no cancellation fee if you cancel 24 hours before the booking was due.
Your first invoice is generated the day after your items come into the warehouse. If you are unsure of the space you require, it is always a good idea to reserve more units to avoid disappointment.
If you do not use the unit, you do not pay for it. So there is no risk in reserving more units and is highly recommended.
Question 12 - Do I have to pay all my storage fees in advance?
Your first invoice will be generated the day after your items come into the warehouse.
No deposits. No booking fees.
Your first invoice will be for the transport charges and loading (if you opted for this) and the rental from the day you came in up until the end of the month. Invoices are then generated monthly for the month in advance.
Question 13 - How long is the unit left at my home?
2/3 Hours - Overnight.
Units are usually left at your home for approximately 2-3 hours per unit. Alternatively, we can leave one unit overnight, should you wish to load in the evening.
Some customers may wish to keep the unit for longer than the typical three hours, if you think you may need longer to load or unload your units, please mention this when booking, in most cases arrangements can be made for units to be left for as long as you need them.
Question 14 - Can I get long-term storage discount?
Yes, you can!
If you are planning on storing with us for an extended period of time, call us on 0800 652 0617 and we can discuss our long term rates.
Question 15 - What is the maximum length of time I can store for?
There is no maximum length!
Question 16 - What is the minimum length of time I can store for?
There is no minimum length of time you can store with Kelly's, but that is subject to a 4 week minimum charge.
You can indeed come out of storage during the 4 weeks, but the 4 week rental price will still apply.
Question 17 - How much notice do I need to give?
It depends what you are trying to do:
1. For redelivery of your items, please allow a minimum of 7 days notice.
2. If you are using our free collection service, please allow 3-5 days to avoid disappointment. We can do as early as 24 hours notice, but this is subject to availablity.
All of our services are strictly on a 'first come, first serve' basis and certain times of the year may be busier then others, therefore always try to book your deliveries with as much notice as you can. This applies to both collection and redelivery bookings.
Question 18 - What are your opening hours?
Our phone lines are open 6 days a week; Monday to Saturday between 8am - 6pm.
Accounts department is available from Monday to Friday; 9am - 5.30pm.
Our Storage facilities are open for access Monday to Friday from 9am to 4pm, and 8am to 3pm on Saturday. Please note that you need to book by 3.30pm the day before, so we can have your unit ready for you when you arrive.
Question 19 - Is there a weight limit?
Our 35sq ft storage units have a weight limit of one tonne.
Question 20 - What payment options are available?
We accept a number of payment methods.
We accept payment in a variety of ways. Payment by direct debit, Visa, MasterCard, Switch, Electron and Delta cards are our preferred methods of payment.
We do not require our customers to pay large amounts in advance, we simply take payment from your card or bank account monthly.
When you first come into store, we will take payment for any deliveries (if you have any), and the first months storage rental.
For each month thereafter, we will take payment for your storage rental, until you decide to leave our facility.
When you book your unit(s) out of store, we will refund any overpayment made directly to your card or bank account.