At Kelly's, our focus is on delivering an exceptional customer experience. That's why our Managing Director reads every single piece of feedback from our customers, and our drivers are rewarded with a £10 bonus for every piece of good feedback they receive. We have on average 3-4 pieces of amazing feedback each day so we have only put a selection of our favourites on here! These are all genuine comments from recent customer feedback forms.
"Would recommend this company used them for 3 years, Kelly Storage Staff from the phone to your door are the best"
17th January 2018
Super professional and friendly, as always - I always recommend Kelly's to everyone! Mark and Jerome made moving feel easy."
15th January 2018
"I have used Kelly's services five times now and they are always on time! My driver Mark yesterday was super kind and helpful, helping me with all the boxes."
11th January 2018
mso-bidi-language: AR-SA;">"The service just worked! Also when I called them to make a change they helped me out and made sure that I understood everything and what to expect. Additionally they were very communicative which helped me plan my day around their arrival."
9th January 2018
"Very efficient...answered all my questions very promptly and always very polite! Would recommend Kelly's Storage."
6th January 2018
"Kelly's was the right choice. We had to leave everything on storage for a month in between flats and they were super helpful throughout the whole process. Quite affordable as well! Couldn't have asked for more. Would definitely recommend."
28th December 2017
"They were excellent, helpful and professional at everything from start to finish. Their storage system is logical and safe. It means you only have to load in and out twice in total - so less chance of breakages. Their access policy is excellent and generous. I would recommend them to anyone."
28th December 2017
"Gheorghe the Kelly's driver was great. he made the whole moving experience so easy. everything from amazing skills reversing the trailer 4x4 up the drive and placing the trailer at the top of my stair for easy access, to loading. he is an absolute asset to Kelly's."
8th December 2017
"Kelly’s is like a Mary Poppins, magics away your storage problems. Driver/ Loader Mark, polite and helpful, nothing to much trouble. Efficient loading and considerate of my possessions. I really like the idea of a pod delivered it really makes storage easier and less stressful."
6th December 2017
"Excellent in every way from day one and ongoing as we stored more and more. Access was easy and help always available. Delivery when we finally emptied the pods was on time and the guys were very helpful. If there was such a thing as the perfect company, Kelly’s is it by a mile."
2nd December 2017
"I had to keep my household items in storage for over a year as was out of the city due to unforeseen circumstances. My items are still in great condition and the members of staff I met when collecting my things were very warm and friendly. One of the gentlemen from the warehouse was even kind enough to give me a lift to their local train station because the bus close by only ran every hour. It's a family run business so the reputation is definitely upheld. Throughout the 14 months of using Kelly's there was no sudden increase in price, and when it did need to be increased by a £1 a week, I was notified about it in advance and this occurred after 13 months anyway. If you want your items to remain in safe and maintained condition, I recommend these guys. If requested, they send drivers out to help put your belongings away, students get a discount, and when you're ready to collect your things from them, they reimburse your rent for the remaining month. Always friendly, very professional and completely reliable. Be assured I will use these guys again if need be. Thank you to all the staff at Kelly's Storage who have helped."
24th October 2017
"The loveliest people to deal with. They are always very helpful. Not to mention that their storage costs were less than most of the other companies I contacted. I would highly recommend them to anyone."
13th October 2017
"Brilliant work again! The guys just get in and get on. Really accommodating on tricky items, nothing was too much trouble.
Very appreciative of their work."
4th October 2017
"Would definitely recommend Kelly's storage to friends & family. And would definitely use them again. George & Jerome were really helpful & worked very hard. Efficient, friendly service. Thank you."
2nd October 2017
"They are excellent. Extremely easy to communicate with, extremely polite and helpful, extremely punctual , offering info in a very timely manner and the goods always stored and delivered in excellent condition. Of course I would strongly recommend them and use their services again."
30th September 2017
"Moving house is stressful enough, when Matt & another guy, arrived, introduced themselves and then just took over. And worked like machines. They were fast, careful and super friendly as well as entertaining. They made the experience pain free. When it came time to finally retrieve our goods out of storage, Gil & Matt arrived, and just again, super friendly and super efficient. They just cracked on, worked with smiles on their faces. They put everything exactly where we asked, even moved a few things afterwards. Thanks to them, I will only ever move with Kelly's. I think your business model is fantastic, your staff are fantastic and you can see they take pride in their job. These guys are a true credit to your company, and I guess why you were recommended to me and also why I will recommend Kelly's to all my friends. Thank you."
M, De Villiers
27th September 2017
"Excellent service from the very first call to the driver bringing my belongings back from storage, should I need storage facilities again, I'll use Kelly's! Many thanks"
2nd February 2016
"I can't recommend your services highly enough. Leading up to the move, communication from Laura was prompt, clear and extremely helpful. And on the day Matt and Andy went that extra mile, optimising space in the crates to keep my costs down, working quickly and efficiently, whist remaining friendly and cheerful"
2nd February 2016
"Well where do I start.... Paul was amazing, couldn't help enough and nothing was too much trouble. Very polite and helpful and made everything run smoothly. A huge credit to your company. Thank you very much"
1st February 2016
"The guys that packed up the storage pods for me were fantastic. I was very stressed with the move and they did everything they could to put me at my ease and help in every way they could. Such lovely, professional people"
1st February 2016