At Kelly's, our focus is on delivering an exceptional customer experience. That's why our Managing Director reads every single piece of feedback from our customers, and our drivers are rewarded with a £10 bonus for every piece of good feedback they receive. We have on average 3-4 pieces of amazing feedback each day so we have only put a selection of our favourites on here! These are all genuine comments from recent customer feedback forms.
"I had to keep my household items in storage for over a year as was out of the city due to unforeseen circumstances. My items are still in great condition and the members of staff I met when collecting my things were very warm and friendly. One of the gentlemen from the warehouse was even kind enough to give me a lift to their local train station because the bus close by only ran every hour. It's a family run business so the reputation is definitely upheld. Throughout the 14 months of using Kelly's there was no sudden increase in price, and when it did need to be increased by a £1 a week, I was notified about it in advance and this occurred after 13 months anyway. If you want your items to remain in safe and maintained condition, I recommend these guys. If requested, they send drivers out to help put your belongings away, students get a discount, and when you're ready to collect your things from them, they reimburse your rent for the remaining month. Always friendly, very professional and completely reliable. Be assured I will use these guys again if need be. Thank you to all the staff at Kelly's Storage who have helped."
24th October 2017
"The loveliest people to deal with. They are always very helpful. Not to mention that their storage costs were less than most of the other companies I contacted. I would highly recommend them to anyone."
13th October 2017
"Brilliant work again! The guys just get in and get on. Really accommodating on tricky items, nothing was too much trouble.
Very appreciative of their work."
4th October 2017
"Would definitely recommend Kelly's storage to friends & family. And would definitely use them again. George & Jerome were really helpful & worked very hard. Efficient, friendly service. Thank you."
2nd October 2017
"They are excellent. Extremely easy to communicate with, extremely polite and helpful, extremely punctual , offering info in a very timely manner and the goods always stored and delivered in excellent condition. Of course I would strongly recommend them and use their services again."
30th September 2017
"Moving house is stressful enough, when Matt & another guy, arrived, introduced themselves and then just took over. And worked like machines. They were fast, careful and super friendly as well as entertaining. They made the experience pain free. When it came time to finally retrieve our goods out of storage, Gil & Matt arrived, and just again, super friendly and super efficient. They just cracked on, worked with smiles on their faces. They put everything exactly where we asked, even moved a few things afterwards. Thanks to them, I will only ever move with Kelly's. I think your business model is fantastic, your staff are fantastic and you can see they take pride in their job. These guys are a true credit to your company, and I guess why you were recommended to me and also why I will recommend Kelly's to all my friends. Thank you."
M, De Villiers
27th September 2017
"Excellent service from the very first call to the driver bringing my belongings back from storage, should I need storage facilities again, I'll use Kelly's! Many thanks"
2nd February 2016
"I can't recommend your services highly enough. Leading up to the move, communication from Laura was prompt, clear and extremely helpful. And on the day Matt and Andy went that extra mile, optimising space in the crates to keep my costs down, working quickly and efficiently, whist remaining friendly and cheerful"
2nd February 2016
"Well where do I start.... Paul was amazing, couldn't help enough and nothing was too much trouble. Very polite and helpful and made everything run smoothly. A huge credit to your company. Thank you very much"
1st February 2016
"The guys that packed up the storage pods for me were fantastic. I was very stressed with the move and they did everything they could to put me at my ease and help in every way they could. Such lovely, professional people"
1st February 2016
"As expected, from my first experience, the service was great. Was informed when to expect the delivery, and then contacted by the guys when they were almost here. I thought it might have been a little tricky getting the van close to the front door, but the driver reversed straight up, no problem, taking care not to brush the overhanging tree or drive even an inch over the grass. I showed the guys where the flat was (1st floor) and basically where everything was to go, and they just then got on with it. All done within an hour. Impressed by the guys RUNNING up the stairs with heavy boxes. And specially impressed when instead of just leaving them on the floor (as l had said to do with everything) 5 artificial pots of plants were arranged symetrically (!) on a windowsill. They are still there. Great service, very professionally and courteously delivered"
27th January 2016
"You helped to make an emotional task much easier to deal with. The staff have been excellent, Paul, Gheorghe & Pete did an excellent job, please pass my thanks to them"
19th January 2016
"The whole process from start to finish has been incredibly easy, and everyone I have dealt with at Kelly's has been helpful. the information on how things work was always clear, and everyone was more than willing to answer further questions and assist in any way they could. On first arrival of the mobile unit (some 4 years ago), the men who we had arranged through you to help with loading our stuff were great - efficient, polite and extremely careful (it included moving a piano!). We arranged for removal of the piano from your storage depot (St Albans) and this went smoothly, with great help from the people there. When we arranged for final return of the unit (to take out all our stuff), the driver gave us accurate advance notice of his arrival, and had no problems in getting the unit close to our front gate. All in all, the service has been flawless, and all goods were found in exactly the same condition as when they stored some 4 years ago! We would certainly use you again, and have already recommended your services to others"
19th January 2016
"The service was excellent - the guys did a great job and very professional and efficient. It is my second time using you and I am very impressed"
8th January 2016
"Barry was extremely courteous, friendly and efficient. He and his colleague were a pleasure to deal with and made what could have been a stressful experience worry free. I'll certainly be recommending your service to others based on our experiences with Barry."
31st December 2015
"Barry and Matthew helped us off load and made the whole process very easy. Very personable and professional. Thank you."
22nd December 2015
"My driver was Sion. He was very helpful throughout the whole process and made the extra effort to help me to move my stuff towards the lift. He is also polite and provided clear explanation as to the whole process as this was my first time using Kelly's storage."
21st December 2015
"Barry was amazing. Not only did he handle my entire family being there, but he packed 10 times more into the crate than we could have ever have hoped. My father in law is a very difficult man to please but Barry was kind and also became my nephew's new best friend."
21st December 2015
"Gheorghe delivered both my packing materials and my pod on consecutive days, and was incredibly helpful in not only unloading the packing materials, but also in helping me to pack up the storage pod on the Friday. He was a credit to the company and as a result I'll be using Kelly's in the future where it is available, and I sincerely hope he'll be back in January for redelivery because I couldn't have hoped for better or prompter customer service."
18th December 2015
"Both the men who came were definitely exceptional, they were cheerful, helpful and efficient. I wouldn't hesitate to use your company again in the future."
17th December 2015