At Kelly's, our focus is on delivering an exceptional customer experience. That's why our Managing Director reads every single piece of feedback from our customers, and our drivers are rewarded with a £10 bonus for every piece of good feedback they receive. We have on average 3-4 pieces of amazing feedback each day so we have only put a selection of our favourites on here! These are all genuine comments from recent customer feedback forms.
"Excellent service from the very first call to the driver bringing my belongings back from storage, should I need storage facilities again, I'll use Kelly's! Many thanks"
2nd February 2016
"I can't recommend your services highly enough. Leading up to the move, communication from Laura was prompt, clear and extremely helpful. And on the day Matt and Andy went that extra mile, optimising space in the crates to keep my costs down, working quickly and efficiently, whist remaining friendly and cheerful"
2nd February 2016
"Well where do I start.... Paul was amazing, couldn't help enough and nothing was too much trouble. Very polite and helpful and made everything run smoothly. A huge credit to your company. Thank you very much"
1st February 2016
"The guys that packed up the storage pods for me were fantastic. I was very stressed with the move and they did everything they could to put me at my ease and help in every way they could. Such lovely, professional people"
1st February 2016
"As expected, from my first experience, the service was great. Was informed when to expect the delivery, and then contacted by the guys when they were almost here. I thought it might have been a little tricky getting the van close to the front door, but the driver reversed straight up, no problem, taking care not to brush the overhanging tree or drive even an inch over the grass. I showed the guys where the flat was (1st floor) and basically where everything was to go, and they just then got on with it. All done within an hour. Impressed by the guys RUNNING up the stairs with heavy boxes. And specially impressed when instead of just leaving them on the floor (as l had said to do with everything) 5 artificial pots of plants were arranged symetrically (!) on a windowsill. They are still there. Great service, very professionally and courteously delivered"
27th January 2016
"You helped to make an emotional task much easier to deal with. The staff have been excellent, Paul, Gheorghe & Pete did an excellent job, please pass my thanks to them"
19th January 2016
"The whole process from start to finish has been incredibly easy, and everyone I have dealt with at Kelly's has been helpful. the information on how things work was always clear, and everyone was more than willing to answer further questions and assist in any way they could. On first arrival of the mobile unit (some 4 years ago), the men who we had arranged through you to help with loading our stuff were great - efficient, polite and extremely careful (it included moving a piano!). We arranged for removal of the piano from your storage depot (St Albans) and this went smoothly, with great help from the people there. When we arranged for final return of the unit (to take out all our stuff), the driver gave us accurate advance notice of his arrival, and had no problems in getting the unit close to our front gate. All in all, the service has been flawless, and all goods were found in exactly the same condition as when they stored some 4 years ago! We would certainly use you again, and have already recommended your services to others"
19th January 2016
"The service was excellent - the guys did a great job and very professional and efficient. It is my second time using you and I am very impressed"
8th January 2016
"Barry was extremely courteous, friendly and efficient. He and his colleague were a pleasure to deal with and made what could have been a stressful experience worry free. I'll certainly be recommending your service to others based on our experiences with Barry."
31st December 2015
"Barry and Matthew helped us off load and made the whole process very easy. Very personable and professional. Thank you."
22nd December 2015
"My driver was Sion. He was very helpful throughout the whole process and made the extra effort to help me to move my stuff towards the lift. He is also polite and provided clear explanation as to the whole process as this was my first time using Kelly's storage."
21st December 2015
"Barry was amazing. Not only did he handle my entire family being there, but he packed 10 times more into the crate than we could have ever have hoped. My father in law is a very difficult man to please but Barry was kind and also became my nephew's new best friend."
21st December 2015
"Gheorghe delivered both my packing materials and my pod on consecutive days, and was incredibly helpful in not only unloading the packing materials, but also in helping me to pack up the storage pod on the Friday. He was a credit to the company and as a result I'll be using Kelly's in the future where it is available, and I sincerely hope he'll be back in January for redelivery because I couldn't have hoped for better or prompter customer service."
18th December 2015
"Both the men who came were definitely exceptional, they were cheerful, helpful and efficient. I wouldn't hesitate to use your company again in the future."
17th December 2015
"Richard and Matt were very polite and ensured my items were removed from the pod with care."
16th December 2015
"Gheorghe - polite, efficient and hard working and was extremely respectful of our property and belongings. They were a joy to work with and I would plead you to give them a bonus as it is well deserved"
12th December 2015
"Driver was in control, decisive and sorted out exactly what needed doing. The team then got on with the job very quickly and efficiently. They were polite, smart, friendly and professional. Will definitely use this service again when needed and will happily recommend it to my landlords and tenants."
10th December 2015
"Dave and mike, excellent communication from the drivers, who called the day before and arranged to drop the pod earlier than expected (ie evening before). They arrived when they said they would and dropped the pod exactly where I needed it. Pick up time was arranged there and then, and once again they were bang on time, in fact I was still loading the last few items and no time pressure was put on me to hurry up. I couldn't fault the service. The service was spot on and I would definitely recommend Kelly's to others, in fact I already have done."
7th December 2015
"Sion and Gheorghe were great, ever so helpful as I couldn't even get into my new property and took care with my goods as I was alone!"
4th December 2015
"Shaun and Andy made me feel at ease and were very efficient. Very friendly. Would make me choose the service again and recommend it. They definitely deserve a bonus :)"
1st December 2015