At Kelly's, our focus is on delivering an exceptional customer experience. That's why our Managing Director reads every single piece of feedback from our customers, and our drivers are rewarded with a £10 bonus for every piece of good feedback they receive. We have on average 3-4 pieces of amazing feedback each day so we have only put a selection of our favourites on here! These are all genuine comments from recent customer feedback forms.
"Driver was in control, decisive and sorted out exactly what needed doing. The team then got on with the job very quickly and efficiently. They were polite, smart, friendly and professional. Will definitely use this service again when needed and will happily recommend it to my landlords and tenants."
10th December 2015
"Dave and mike, excellent communication from the drivers, who called the day before and arranged to drop the pod earlier than expected (ie evening before). They arrived when they said they would and dropped the pod exactly where I needed it. Pick up time was arranged there and then, and once again they were bang on time, in fact I was still loading the last few items and no time pressure was put on me to hurry up. I couldn't fault the service. The service was spot on and I would definitely recommend Kelly's to others, in fact I already have done."
7th December 2015
"Sion and Gheorghe were great, ever so helpful as I couldn't even get into my new property and took care with my goods as I was alone!"
4th December 2015
"Shaun and Andy made me feel at ease and were very efficient. Very friendly. Would make me choose the service again and recommend it. They definitely deserve a bonus :)"
1st December 2015
"Shaun had a calming influence on a stressful day - the contents of the pod were loaded with no fuss, and extremely well packed. Friendly, efficient and smooth service leaving me to concentrate on the really difficult aspects of move out day. Thank you!"
27th November 2015
"Paul and Gheorge were so so calm and helpful. Its such a stressful time moving, so its great to have someone there to help and ensure everything gets done. They went above and beyond the call of duty, dismantling a wardrobe that we had decided would have to be left due to its size and despite Gheorge being wounded, he didn't complain or moan!- Thanks G! I just wish we could have made them a cup of tea and a biscuit. Not to worry! You must give them their tenners as well as packets of tea and biscuits to make up for it and Dawn deserves a super duper bonus too for kind, patient efficiency! Thanks to all. A great and efficient packing up!"
25th November 2015
"Peter C and Georghe were our drivers. Their service was exceptional and they very much deserve a bonus (and, if you have something similar to this, further recognition such as staff member of the month, for example). They were very well organised, on time and incredibly accommodating and careful when they unloaded the pod and carried our belongings into our home. They rang us ahead of time, so we knew exactly when to expect them. They were very professional and friendly throughout. They are the very reason why we do business with Kelly's storage. I would like to highlight Peter C's professionalism in particular. Peter C had previously shown his exceptional professionalism and dedication to customer service when we came to access our pods in August. He was very friendly, provided us with access to the pod and helped us with the questions we had."
22nd November 2015
"Richard B and Adrian were both exceptionally hard working. I couldn't get over how well they managed to pack all my belongings into the storage crates - I'm so glad I had their help!"
17th November 2015
"he guys who collected my things and returned them were brilliant. They were very patient and gave me a lot of help packing and unpacking my things. These guys took great care with my belongings and made sure everything was ok before they left - not to mention doing some heavy lifting for me - absolutely excellent, I cant speak more highly of them."
9th November 2015
"Drivers were Gil Matt and Barry. They did all they could to help me on a wet afternoon. some of the things they had to pack up were very heavy too! They made what could have been a very stressful time easy for me. Big thanks! Alex and his fellow workers were fabulous and went out of their way to help me"
1st November 2015
"Driver used his initiative to wait for us to load the pod so he could take it away then rather than the planned visit later. This helped us a great deal as on that day, there wasn't enough room to store the pod on the road. He was very friendly and made the whole process efficient and simple"
28th October 2015
"Shaun and Andy were not only friendly but they were diligent and effective at the unloading. Getting things out of storage can be super stressful and emotional - I was moving countries and moving home so the delivery of my home contents is exactly the kind of thing that needed to happen seamlessly to remove any further stress from the day. Shaun and Andy not only managed to do that but they put a huge smile on my face and allowed me to dig in and unpack like a kid on Christmas morning while they worked quietly in the background bringing everything else up to my apartment. My thanks to both."
27th October 2015
"My drivers were Peter C and Sion. They kept me up-to-date with their situation as they were approaching my residence (in central London) by text, they dealt sensibly and efficiently with the unexpected parking issue (due to other activity at location; other people also moving in/out) and actually arrived a few minutes before the estimated arrival window. Peter C then transported all my belongings (with minimal help from me) from a 2nd floor flat - with narrow corridors and a lot of doors to be careful about - to the van, took great care of both my boxes and suitcases and expertly arranged them into the pod in literally under a minute."
25th October 2015
"Barry was our driver, he was friendly and thoughtful, gave us time to double check we had packed everything. Barry provided excellent customer service and exceeded our expectations."
29th September 2015
"Shaun and Andy both deserve the bonus. Having had the stress of moving into my first home their happy and positive attitude along with the quick and efficient movement of the storage equipment made the experience a hugely positive one. I would recommend the service and will use it again in the future"
24th September 2015
"Andy was excellent in every respect. Arrival time was communicated a couple of days in advance and he turned up on time which allowed the day to flow as planned. He was extremely helpful in helping to carry larger items, and he planned the best way to ft everything into the trailer so that it was all secure and safe. He was friendly, engaging and talkative throughout. I would recommend the Kelly store experience to anyone I know moving house - and would recommend Andy for the job too! Please, please, please give him the £10 bonus!"
10th September 2015
"Matt and Barry were exceptional. They were really helpful, answering any questions I had and conducted the job extremely efficiently. I would book another service through Kelly's now having delt with Matt and Barry. Please pass on my sincere gratitude!"
8th September 2015
"I am well impressed with the drivers Shaun, Andy, and George, they were punctual, professional, they had pace and passion for their work. Everything went like clock work. They represented Kerry's Self Storgage very well. This is how a company's should be run with professional and happy staff. Christopher was great too, he handled my enquiry professionally and I wouldn't had engaged the services if not for Chris' professionalism and how he talked me through the whole process."
3rd September 2015
"The guys worked above and beyond the call of duty, through rain and even when my sofa had to be dismantled to get through doorways, there was no fuss or bother. both guys are a credit to your company and I have recommended your services to friends and relatives too."
1st September 2015
"The guys who came here were amazing, I work in the retail industry and they have been the best ever advert for your company, vey friendly and totally professional, I will not hesitate to recommend your company, the guys should get a handshake from the guys at the top for showing other companies how staff representing their company should behave. The heroes names are Richard B and Adrian."
29th August 2015