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At Kelly's, our focus is on delivering an exceptional customer experience. That's why our Managing Director reads every single piece of feedback from our customers, and our drivers are rewarded with a £10 bonus for every piece of good feedback they receive. We have on average 3-4 pieces of amazing feedback each day so we have only put a selection of our favourites on here! These are all genuine comments from recent customer feedback forms.
Malcolm & Ben arrived on time & were a pleasure to deal with. We'll done to Kelly's Thanks so much!
F Daniels
5th January 2019
Dan and his colleague were absolutely brilliant! They were polite and professional, kind, helpful and patient. Really pleased!
G Montano
5th January 2019
Mark and Jerry were so helpful and friendly. They made a lot of hard work appear light and easy for the removal. Even with a challenging temperamental lift they had big smiles throughout and couldn’t have helped more. Careful with my furniture and possessions and respectful of my home. Highly recommended. A very big thank you. Extra Bacon sandwiches for you both when we next do the Kelly’s charity events together!! :)
C Mcarthur
1st December 2018
1st class communication and excellent service. I would not hesitate to recommend Kelly’s to anyone!!
M Brown
10th November 2018
Did exactly what they promised. Excellent value and exceptional service. Highly recommended.
C Crawford
9th November 2018
Kelly’s did great - I got an email confirmation right away, with the details of my reservation, they sent a text the day before with a 90-mon window, they connected me with my driver, Ben, who called and gave me an exact eta. And Ben was great - on time, helpful, professional. Thanks!
A Nangia
2nd November 2018
Superb service. I had a very late notice move and the support was truly excellent from start to finish. I made an enquiry on Saturday and the team had the property clear by Wednesday. The team were polite and skilful.
J Rylah
1st November 2018
1st class communication and excellent service. I would not hesitate to recommend Kelly’s to anyone!!
E Wilding
30th October 2018
Kelly's Storage have been amazing for me, so easy and hassle free and the customer service at every level was exceptional!
L Alway
27th October 2018
Kellys Storage are a trustworthy, competent , and very customer focused company. They go over and beyond the realms of customer service to help you. I would definitely recommend them to others and have already done so. I woudnt have any qualms about using them again.
S Kamdar
2nd October 2018
"Very nice and understanding staff. Always quickly helped me out when I called with questions. It is definitely worth the money. As an international student its always stressful dealing with moving in/out but this company made it a smooth sail, never felt stressed or lost. The drivers are very kind, helping out with moving boxes to inside the house even though my house doesn't have a road in front of it."
S. Spasova
25th September 2018
"I've been very impressed with Kelly's since I started using them in 2012. Always helpful and accommodating staff. I was particularly impressed with the driver who delivered my belongings on Saturday who was very efficient, helpful and patient."
N. Owen
24th September 2018
"Absolutely amazing, the staff are so friendly and make everything so simple. You don't need to lift a finger!"
A. Mepham
20th September 2018
"Kelly's have been so helpful from the start and nothing has been too much trouble. The men who came to move our stuff were so delightful and very good at their job- there was no great rush and everything was done carefully. I would certainly recommend them."
P and J. Harrison
14th September 2018
"So kind, helpful, adaptable and understanding - a great service and will use Kelly’s again and definitely recommend! Thank you, you have taken a lot of stress off."
L. Pigott
11th September 2018
"I would highly recommend Kelly’s. I have used them for moving out, storage and moving back in again and the service was really good."
F. Heygate
24th August 2018
"Andy was brilliant, arrived in excellent time and off loaded all the boxes on his own, taking at least half of them upstairs. He worked non-stop, cheerfully. We cannot thank him enough for all his hard work."
B. Turnill
21st August 2018
“Everyone I spoke to was so helpful and kind - a really professional but still friendly service. I would definitely recommend them to anyone!”
Natalie Chopra
10th August 2018
“Very helpful and Professional the initial phone enquiry, right through to delivery of the trailer. Help and guidance on loading was offered by the driver. He was very professional, polite and courteous. Would highly recommend.”
S. Cooper
6th August 2018
"They were professional and friendly. They made it easy and I felt safe leaving my items with them. We are incredibly happy with how awesome they were"
P, Tobias
28th July 2018