At Kelly's, our focus is on delivering an exceptional customer experience. That's why our Managing Director reads every single piece of feedback from our customers, and our drivers are rewarded with a £10 bonus for every piece of good feedback they receive. We have on average 3-4 pieces of amazing feedback each day so we have only put a selection of our favourites on here! These are all genuine comments from recent customer feedback forms.
Professional and friendly removers, clearly experienced. Followed up by email confirmation when units arrived at the depot after removal. Called in the morning to keep us updated with arrival time.
7th June 2019
Arrived on time, explained what they were going to do. Worked quickly with no fuss no rubbish good hard work excellent job passionate about your brand Kelly Storage
4th June 2019
An amazing service so grateful this was recommended to me. From start to finishing they are professional and friendly. Jerome dealt with my collection and delivery and he is an asset to the company a true lovely professional helpful man. Will recommend and use again
30th May 2019
Jerome and Gregg did a great job collecting and moving my storage. The communication throughout the process was excellent. They were polite and friendly and explained what they were doing to ensure the goods were stacked and stored safely. I am happy to recommend Kelly's after my first experience of using them and I will definitely do so again.
27th May 2019
I have been using theor service to store stiff for a very long time (over 5 years). And right from the start they have been perfect. Had 2 of their colleagues come to help load and unload my goods at both times. They took such good care while loading amd unloading, it was as if it was their own goods. Always pleasant. I have always recommended to everyone. They are exactly as what they describe themselves, no hidden charges, everything clear. They are worth every penny. Do not hesitate to go with them. They are the best.
13th May 2019
Ever since I placed items into storage with Kelly’s nearly two years ago I’ve met nothing but welcoming and flexible people. Customer service through the account manager Chris was excellent and the two removal guys, Nick and Jason, were friendly, efficient and even helped build my bed back together again. Great service and company, definitely recommend.
10th May 2019
Excellent service, amazing staff and exceptional customer service. Nothing is too much. Have now used Kelly’s services 3 times and always outstanding, have recommended and will to continue to do so.
1st May 2019
Matthew and Jason turned up on time, they were polite and friendly. They reviewed all the items that were to be packed and then progress in a very professional manner to pack the pod with the minimum of fuss. We were all very impressed. An excellent job, thank you Matthew and Jason. Would certainly recommend Kelly's Storage service.
6th April 2019
Polite, efficient, courteous, and this company were polite and friendly from the outset until the final collection of my confidential waste. A firm who actually seem to care, so rare these days, so please use them if you can. A first time for me, but I hope to be using Kelly again for my future requirements regarding disposal of confidential waste. Thank to all who I have dealt with.
2nd April 2019
Jason & Phil were super friendly and great with moving everything! They made the move so much easier than I expected. Thanks so much for your services!
1st April 2019
The booking service was straightforward. The service on the day, from Jerome and Ben, was exceptional: they kept us up-to-date with estimated arrival time, talked us through how best to load the crate, and, with their calm, professional, and helpful attitude, they turned a quite stressful situation into a stress-free one. I cannot recommend Jerome and Ben highly enough, they’re a credit to Kelly’s!
28th March 2019
We used Kelly's Storage to pack all our goods and take them to storage and store them for almost 3 months while we were at the temporary accommodation. And they delivered our goods to our new home few days ago. I can not find any fault with the service and they definitely made our move much easier and stress free. I especially want to thank Gill and Matt. As long as you work for Kelly's Storage, no doubt they will have happy customers. Thanks again!
23rd March 2019
The most important items of my life were in storage. They were recently returned to me in perfect condition. Gil and Matt who delivered my items were absolutely perfect. Friendly, helpful and real gents. They made the daunting experience of so many boxes so much easier for me. Absolutely lovely men.
21st March 2019
Excellent service, very professional approach and extremely friendly staff. Would highly recommend, I see no reason why you would go anywhere else for storage facilities.
17th March 2019
Mark and Jerome were lovely guys, and did a great job. Really like the text the night before about the time window and the text in the morning confirming the time of arrival. Thanks!
16th March 2019
Kelly's made our experience a complete delight, taking what could have been a real cumbersome process and mafe it so easy. I used the drop off/pick up service and Kelly's were extremely efficient. Due to delays on my side, I had to move the drop off date a few times and Chris from Kelly's admin team was really helpful and couldn't have done more to be flexible and accommodating. Mark & Jerome returned our box & were professional, timely, helpful and a real pleasure to work with. I was recommended Kelly's Storage and would definitely recommend your service to my friends and colleagues in the future. Thank you so much, especially to Chris, Malcolm, Ben, Mark & Jerome.
22nd February 2019
The idea of them collecting from me was brilliant, all items have been stored well and staff were always friendly, helpful, efficient and went that extra mile to help with short notice requests.
16th February 2019
Thank you Kelly for the wonderful, friendly and helpful service I always get. From the time you phone head office to visiting my unit at your warehouse in St. Albans. There is always a happy smile and help when needed. Thank you to everyone.
15th February 2019
We used Kelly storage for our move, including two months of storage. The price was competitive and every time I needed to call the office the team were friendly and helpful. When moving out of our old house we were looked after by Jerome and Jerry, and for move in to the new property, it was Mark, Ben and Jerry. All were incredibly helpful, kind, efficient and a real pleasure to deal with. We were really surprised by how quickly they managed to load and unload and how they got everything to fit, and back out of the unit in perfect condition. The whole experience was positive from start to finish, they made a stressful move so much easier and we would not hesitate to recommend. We will be using Kelly’s for any future moves. Thanks.
12th February 2019
9th January 2019