At Kelly's, our focus is on delivering an exceptional customer experience. That's why our Managing Director reads every single piece of feedback from our customers, and our drivers are rewarded with a £10 bonus for every piece of good feedback they receive. We have on average 3-4 pieces of amazing feedback each day so we have only put a selection of our favourites on here! These are all genuine comments from recent customer feedback forms.
Delivery men were on time, polite and really helpful on the day. I would definitely recommend Kelly’s Storage!
10th October 2019
Jerome and Paddy arrived on time. They greeted me and introduced themselves with a smile.
I had requested the loading service. They reviewed the items to be collected and proceeded to remove the furniture and boxes quickly and efficiently with care. They stacked the items in the container considerably to obtain maximum usage of the space. The container was clean and when the loading was completed I was shown the Reference Number of my container and was informed where it would be stored. I was very impressed with Kelly's from the start as I had called them on numerous ocassions to change the order. They answered all my questions and nothing seemed to be any trouble to them. Everyone was friendly and professional. I would definitely recommend them.
1st October 2019
The stuff, Jerome Ben and Dray, were excellent! They carefully moved all the items with extreme care and stored them in the containers with mathematical precision. They were very friendly and very understanding of what it takes to reassure a customer packing away a 4 bedroom house! Overall i was Very satisfied and would not hesitate to recommend them for their wonderful service!
23rd September 2019
Last month I had my furniture delivered out of staorage. It was a baking hot day but still Rich and Matt worked very hard and fast. They were very professional, helpful and friendly. Phil reassembled various bits of furniture for me, nothing was too much trouble. I have had an extremely good service from the removal men, office staff and man who has since collected empty boxes. Thank you.
20th September 2019
I called up a few companies and Kelly’s truly stood out in terms of service. They were professional, affordable and efficient. Ben, the driver, was also very helpful in making sure my items were safely stored.
13th September 2019
What service! The whole process from start to finish was a joy,. It is rare to find a company with staff who appear happy in their work and want to help. It makes the whole experience of moving less stressful.
8th September 2019
I really like their storage concept, the ease of pick up and re-delivery and friendly staff. Special appreciation for Kelly's drivers Andy & Gil, who were very nice and helpful with their friendly faces. Wonderful experience overall :)
3rd September 2019
From the original call to discuss options, to the flexibility surrounding collection arrangenents and great communications throughout the service to arrange was first class. The delivery driver Mark C, on the day went the extra mile to assist and was a credit to the company. Delighted with the level of customer service, would recommend to anyone who needs storage.
26th August 2019
Fabulous efficient service and do friendly, they brought additional storage space incase I needed it but managed to fit it all into one unit . Would highly recommend ,
19th August 2019
Great, efficient service from Jerome and Greg, would highly recommend, in and out quickly and packed all my belongings very carefully, very impressed.
15th August 2019
I would like to take this opportunity to thank the whole Kelly’s team. Everyone I have come into contact with over the last six years has always impressed me with their extremely pleasant manner, helpfulness and efficiency. All the company accolades are very well deserved. I shall quite miss my visits!
8th August 2019
Using Kelly’s storage could not have been any easier! They were super responsive to emails and when Jerry came to pick up my boxes he was really helpful! Thank you so much! I would definitely recommend this service
3rd August 2019
Excellent, stress free service. Communication was very good throughout, I was given a time slot the evening before and then got a call in the morning to confirm everything. On arrival everything was very smooth, Jerome Tower and Scott Walford were doing the lifting for me and did an excellent job! Both very friendly and efficient. Couldn’t be happier!
29th July 2019
Brilliant , easy! Was some mix up with the taking the boxes up situation but JEROME TOWER was just incredible doing it all by himself and not letting me help . That guy needs a medal and a promotion ! Xxx
22nd July 2019
Kelly's have handled our storage for four moves within London, every time they've been easy to arrange and competitively priced. Their driver (Malcolm) was on time, he was very helpful and really made the loading as easy as we could hope. They've always taken care of our belongings. I would not hesitate to recommend them to anybody!
20th July 2019
Mark and Ben helped me pack my stuff and load it into the trailer. They did an excellent job and were very helpful, friendly and polite. Customer service at kelly services were very good as well. They helped me arrange a quick pick up slot after understanding my situation. They were helpful.
11th July 2019
I was in the middle of a move this unexpectedly took a lot longer than planned, meaning our arrival at Kelly's Storage was going to be much later than planned. In a panic I emailed everyone at Kelly's that I had spoken to since it was the weekend and I wasn't certain who might be working to answer my question. The team at Kelly's did everything to make my move day as stress free as possible by keeping in contact, providing detailed instructions on how to access our pod out of hours, and a contact number in case anything went wrong. We feel assured that our belongings are in good hands!
8th July 2019
The service was perfect. I received an automated text coincided with a call from the drivers right before their arrival. After having moved several times throughout the year this was the most efficient one. It was all because of how helpful Matt and Phil were in providing their service. Despite the pick up being at 8 AM on a Friday morning, they had a smile on and helped me get this done very well and quickly.
23rd June 2019
From quotation stage through to the finish, i could rely on everything that i had been told. Every stage happened as promised and, as i'm not used to moving office (!), all the guys were really helpful in terms of how to move everything over. We had a lot of furniture to break down and rebuild and it was all done with no trouble at all. Nothing was too much trouble, all were really helpful.
20th June 2019
Mark, Nick, Jason & Phil were fast, efficient and most importantly, friendly - they made a potentially stressful experience seamless and enjoyable. Chris and the whole team were also extremely accommodating when our conveyancing process was significantly delayed - they were flexible and very clear on what was needed in re-organising everything. I would highly recommend them.
20th June 2019