At Kelly's, our focus is on delivering an exceptional customer experience. That's why our Managing Director reads every single piece of feedback from our customers, and our drivers are rewarded with a £10 bonus for every piece of good feedback they receive. We have on average 3-4 pieces of amazing feedback each day so we have only put a selection of our favourites on here! These are all genuine comments from recent customer feedback forms.
"Matt and Rob were extremely helpful. Nothing was too much trouble for them. We would also like to add Chris from the office to this review as well because between them, they made our first dealing with storage so easy and completely stress free. My wife and I were amazed at the helpful, friendly service your company provides to your customers and we can't thank you enough!"
19th May 2015
"Gil is friendly, helpful and remembered us from last time which was nice."
16th May 2015
"Nothing was too much trouble for either of the guys, I have used another removal company previously and I would never use any one but Kelly's again! Hopefully when I move in 3 months I will have the same 2 guys :) thank you to both again for making this stressful process extremely easy."
13th May 2015
"Rob was brilliant, couldn't have asked for someone better. He was fantastic help and very polite. Really hope we have him again when we move. He done most of it for us in such a short time. We definitely got our money's worth with his help which we didn't expect. Thanks Rob :)"
10th May 2015
"Both the guys were really friendly with a very easy manner - they took the time to chat without being distracted from their work. They were super efficient and put my mind at ease about the whole process. I would absolutely recommend Kelly's to a friend given the service I received."
3rd May 2015
"Gil was our driver and was so helpful and friendly. He helped and advised how to get the most out of our storage pod. I was really impressed with his knowledge and attitude. He was so efficient and made the whole experience painless and easy. I would certainly recommend Kelly's to others"
1st May 2015
"The service was exceptional as he was there on the time slot as agreed, called to explain time of arrival, helped get the pod into a location that was agreeable to my neighbours and showed me how to close the door of the pod."
21st April 2015
"Our Kelly’s delivery men - Andy Fuller and Matt Young - delivered our items stored with Kelly’s for nearly 5 years to our new house 2 weeks ago. It was a difficult job owing to the size, weight and sheer awkwardness of many of the items, including a piano, yet the relocation was carried out punctually, cheerfully and with minimal drama and inconvenience to ourselves. All four professionals were clearly very skilled at moving large items around tight corners and spaces and after they left the only evidence they had been in the house was neatly piled boxes in the garage and appropriately placed furniture in the house, amazingly there was no damage to our freshly painted walls or woodwork."
13th April 2015
"Heroic driving into very tight collection point. Friendly service and a great advocate for the company."
2nd April 2015
"Peter C was very polite and explained everything to us when the pod was delivered. Excellent customer service."
1st April 2015
"The driver arrived early and had found a good place to park. Friendly and polite leaving us to get on and empty the pod quickly- very efficient."
25th March 2015
"Rob was very friendly, cheerful, and was happy to explain everything to me. I was very impressed with his general attitude and got the impression that he takes pride in his work."
12th March 2015
"Gil and Robert were impeccable - they really are a representative of the Kelly's brand. I would happily recommend Kelly's solely on my interaction with them on my day of move. They assisted me in constructing boxes, took their time to chat with me about my move and were genuinely a pleasure to deal with. I would love them to be he drivers when I move my good out of storage as they were a dream to deal with."
4th March 2015
"Gil was incredibly helpful and flexible, we were having delays in completing our house and he was very understanding and helpful which meant a lot to us. When he arrived he helped us out loads even though he didn't have to and was incredibly friendly and knowledgeable. Can't speak highly enough of him! He made what could have been an incredibly difficult day into a massive success!"
27th February 2015
"I'd never have imagined two people could be so friendly and happy. Prompt, friendly and efficient. Would not only recommend your company but absolutely recommend the two drivers as well!"
26th February 2015
"Gil was, and I literally can't express this enough, super helpful. He made me feel very comfortable, and was funny and understanding of how stressful moving was. "
18th February 2015
"The drivers were extremely friendly. They handled our possessions with great care, asking where we wanted them to be placed to help us sort things out better. They even remembered us from when we originally put our belongings in storage back in September last year! They clearly had respect for our new home, even wiping their feet each time they had been out to the pod to collect more boxes. A really professional team."
10th February 2015
"Paul H and Dave were super efficient and very personable gentlemen. A real credit to your company."
4th February 2015
"Due to the nature of the business I work in I deal with a number of removal companies. I have never dealt with a friendlier and more helpful professional in all that time. He is truly a credit to your company. Thank you so much for an amazing moving experience."
29th January 2015
"Ben - cheery, happy attitude, made sure I had enough time to load and unload everything. Definitely worth the money."
22nd January 2015