At Kelly's, our focus is on delivering an exceptional customer experience. That's why our Managing Director reads every single piece of feedback from our customers, and our drivers are rewarded with a £10 bonus for every piece of good feedback they receive. We have on average 3-4 pieces of amazing feedback each day so we have only put a selection of our favourites on here! These are all genuine comments from recent customer feedback forms.
From the original call to discuss options, to the flexibility surrounding collection arrangenents and great communications throughout the service to arrange was first class. The delivery driver Mark C, on the day went the extra mile to assist and was a credit to the company. Delighted with the level of customer service, would recommend to anyone who needs storage.
26th August 2019
Fabulous efficient service and do friendly, they brought additional storage space incase I needed it but managed to fit it all into one unit . Would highly recommend ,
19th August 2019
Great, efficient service from Jerome and Greg, would highly recommend, in and out quickly and packed all my belongings very carefully, very impressed.
15th August 2019
I would like to take this opportunity to thank the whole Kelly’s team. Everyone I have come into contact with over the last six years has always impressed me with their extremely pleasant manner, helpfulness and efficiency. All the company accolades are very well deserved. I shall quite miss my visits!
8th August 2019
Using Kelly’s storage could not have been any easier! They were super responsive to emails and when Jerry came to pick up my boxes he was really helpful! Thank you so much! I would definitely recommend this service
3rd August 2019
Excellent, stress free service. Communication was very good throughout, I was given a time slot the evening before and then got a call in the morning to confirm everything. On arrival everything was very smooth, Jerome Tower and Scott Walford were doing the lifting for me and did an excellent job! Both very friendly and efficient. Couldn’t be happier!
29th July 2019
Brilliant , easy! Was some mix up with the taking the boxes up situation but JEROME TOWER was just incredible doing it all by himself and not letting me help . That guy needs a medal and a promotion ! Xxx
22nd July 2019
Kelly's have handled our storage for four moves within London, every time they've been easy to arrange and competitively priced. Their driver (Malcolm) was on time, he was very helpful and really made the loading as easy as we could hope. They've always taken care of our belongings. I would not hesitate to recommend them to anybody!
20th July 2019
Mark and Ben helped me pack my stuff and load it into the trailer. They did an excellent job and were very helpful, friendly and polite. Customer service at kelly services were very good as well. They helped me arrange a quick pick up slot after understanding my situation. They were helpful.
11th July 2019
I was in the middle of a move this unexpectedly took a lot longer than planned, meaning our arrival at Kelly's Storage was going to be much later than planned. In a panic I emailed everyone at Kelly's that I had spoken to since it was the weekend and I wasn't certain who might be working to answer my question. The team at Kelly's did everything to make my move day as stress free as possible by keeping in contact, providing detailed instructions on how to access our pod out of hours, and a contact number in case anything went wrong. We feel assured that our belongings are in good hands!
8th July 2019
The service was perfect. I received an automated text coincided with a call from the drivers right before their arrival. After having moved several times throughout the year this was the most efficient one. It was all because of how helpful Matt and Phil were in providing their service. Despite the pick up being at 8 AM on a Friday morning, they had a smile on and helped me get this done very well and quickly.
23rd June 2019
From quotation stage through to the finish, i could rely on everything that i had been told. Every stage happened as promised and, as i'm not used to moving office (!), all the guys were really helpful in terms of how to move everything over. We had a lot of furniture to break down and rebuild and it was all done with no trouble at all. Nothing was too much trouble, all were really helpful.
20th June 2019
Mark, Nick, Jason & Phil were fast, efficient and most importantly, friendly - they made a potentially stressful experience seamless and enjoyable. Chris and the whole team were also extremely accommodating when our conveyancing process was significantly delayed - they were flexible and very clear on what was needed in re-organising everything. I would highly recommend them.
20th June 2019
Professional and friendly removers, clearly experienced. Followed up by email confirmation when units arrived at the depot after removal. Called in the morning to keep us updated with arrival time.
7th June 2019
Arrived on time, explained what they were going to do. Worked quickly with no fuss no rubbish good hard work excellent job passionate about your brand Kelly Storage
4th June 2019
An amazing service so grateful this was recommended to me. From start to finishing they are professional and friendly. Jerome dealt with my collection and delivery and he is an asset to the company a true lovely professional helpful man. Will recommend and use again
30th May 2019
Jerome and Gregg did a great job collecting and moving my storage. The communication throughout the process was excellent. They were polite and friendly and explained what they were doing to ensure the goods were stacked and stored safely. I am happy to recommend Kelly's after my first experience of using them and I will definitely do so again.
27th May 2019
I have been using theor service to store stiff for a very long time (over 5 years). And right from the start they have been perfect. Had 2 of their colleagues come to help load and unload my goods at both times. They took such good care while loading amd unloading, it was as if it was their own goods. Always pleasant. I have always recommended to everyone. They are exactly as what they describe themselves, no hidden charges, everything clear. They are worth every penny. Do not hesitate to go with them. They are the best.
13th May 2019
Ever since I placed items into storage with Kelly’s nearly two years ago I’ve met nothing but welcoming and flexible people. Customer service through the account manager Chris was excellent and the two removal guys, Nick and Jason, were friendly, efficient and even helped build my bed back together again. Great service and company, definitely recommend.
10th May 2019
Excellent service, amazing staff and exceptional customer service. Nothing is too much. Have now used Kelly’s services 3 times and always outstanding, have recommended and will to continue to do so.
1st May 2019