At Kelly's, our focus is on delivering an exceptional customer experience. That's why our Managing Director reads every single piece of feedback from our customers, and our drivers are rewarded with a £10 bonus for every piece of good feedback they receive. We have on average 3-4 pieces of amazing feedback each day so we have only put a selection of our favourites on here! These are all genuine comments from recent customer feedback forms.
The whole process with Kelly’s was very smooth and straightforward. On the day they rang and kept me updated with arrival times, and Dom and Jason were fantastic. They had everything down 2 flights of stairs and packed in the container in honestly about ten minutes, and they were really careful with the walls/stairwell of my rented flat. Definitely surpassed my expectations and would use again.
25th November 2019
We had 2 weeks from moving out to moving in. This gave us a perfect solution! It was a lot easier than self storage in a permanent fixture, when it came to unloading it took us no time at all as it was right by our new front door.
Would definelty recommend!
20th November 2019
I was blown away by how helpful mark was, I had a bit of a nightmare when I was locked out of my flat and he went above and beyond to help. What a kind and personable man! I will be recommending Kelly’s storage because of Mark, such excellent customer service.
5th November 2019
From the booking with Anita and the moving out of my stuff with Dan and Max, my experience with Kelly’s was faultless. Dan and Max managed to get all of my stuff into one pod because they knew I needed to keep my costs down. I was very impressed with their time-keeping, speed, friendliness and efficiency. I would recommend them to everyone.
4th November 2019
Great communications before during and after.
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Friendly staff went out of their way to help make a stressful process much more enjoyable.
Jerome, Ben, Mark & Paddy were excellent and helped maximise the use of the storage pods with their professional and pleasant approach.
3rd November 2019
They took the stress away from me, I packed they took away and spoke to me to double check they had all I wanted to take away. They obviously read my note to say don't have to take washing machine and tumble dryer, they told me a 4th unit was needed for them.. So I had was happy they gave me this information to make the final decision. I was also happy they dismantle my bed and wardrobe.
28th October 2019
Jerome and Ben came to deliver my unit back to me. They were helpful, pleasant and very patient when dealing with an unhelpful driver close by. Thanks again for another great service.
22nd October 2019
From a simple phone call a major problem was overted in less than 10 mins. Two containers were made available for the following day, we arrived on site everything was as promised. Chris was simply so helpful could not give anymore praise.
15th October 2019
Delivery men were on time, polite and really helpful on the day. I would definitely recommend Kelly’s Storage!
10th October 2019
Jerome and Paddy arrived on time. They greeted me and introduced themselves with a smile.
I had requested the loading service. They reviewed the items to be collected and proceeded to remove the furniture and boxes quickly and efficiently with care. They stacked the items in the container considerably to obtain maximum usage of the space. The container was clean and when the loading was completed I was shown the Reference Number of my container and was informed where it would be stored. I was very impressed with Kelly's from the start as I had called them on numerous ocassions to change the order. They answered all my questions and nothing seemed to be any trouble to them. Everyone was friendly and professional. I would definitely recommend them.
1st October 2019
The stuff, Jerome Ben and Dray, were excellent! They carefully moved all the items with extreme care and stored them in the containers with mathematical precision. They were very friendly and very understanding of what it takes to reassure a customer packing away a 4 bedroom house! Overall i was Very satisfied and would not hesitate to recommend them for their wonderful service!
23rd September 2019
Last month I had my furniture delivered out of staorage. It was a baking hot day but still Rich and Matt worked very hard and fast. They were very professional, helpful and friendly. Phil reassembled various bits of furniture for me, nothing was too much trouble. I have had an extremely good service from the removal men, office staff and man who has since collected empty boxes. Thank you.
20th September 2019
I called up a few companies and Kelly’s truly stood out in terms of service. They were professional, affordable and efficient. Ben, the driver, was also very helpful in making sure my items were safely stored.
13th September 2019
What service! The whole process from start to finish was a joy,. It is rare to find a company with staff who appear happy in their work and want to help. It makes the whole experience of moving less stressful.
8th September 2019
I really like their storage concept, the ease of pick up and re-delivery and friendly staff. Special appreciation for Kelly's drivers Andy & Gil, who were very nice and helpful with their friendly faces. Wonderful experience overall :)
3rd September 2019
From the original call to discuss options, to the flexibility surrounding collection arrangenents and great communications throughout the service to arrange was first class. The delivery driver Mark C, on the day went the extra mile to assist and was a credit to the company. Delighted with the level of customer service, would recommend to anyone who needs storage.
26th August 2019
Fabulous efficient service and do friendly, they brought additional storage space incase I needed it but managed to fit it all into one unit . Would highly recommend ,
19th August 2019
Great, efficient service from Jerome and Greg, would highly recommend, in and out quickly and packed all my belongings very carefully, very impressed.
15th August 2019
I would like to take this opportunity to thank the whole Kelly’s team. Everyone I have come into contact with over the last six years has always impressed me with their extremely pleasant manner, helpfulness and efficiency. All the company accolades are very well deserved. I shall quite miss my visits!
8th August 2019
Using Kelly’s storage could not have been any easier! They were super responsive to emails and when Jerry came to pick up my boxes he was really helpful! Thank you so much! I would definitely recommend this service
3rd August 2019