At Kelly's, our focus is on delivering an exceptional customer experience. That's why our Managing Director reads every single piece of feedback from our customers, and our drivers are rewarded with a £10 bonus for every piece of good feedback they receive. We have on average 3-4 pieces of amazing feedback each day so we have only put a selection of our favourites on here! These are all genuine comments from recent customer feedback forms.
Matthew and Jason turned up on time, they were polite and friendly. They reviewed all the items that were to be packed and then progress in a very professional manner to pack the pod with the minimum of fuss. We were all very impressed. An excellent job, thank you Matthew and Jason. Would certainly recommend Kelly's Storage service.
6th April 2019
Polite, efficient, courteous, and this company were polite and friendly from the outset until the final collection of my confidential waste. A firm who actually seem to care, so rare these days, so please use them if you can. A first time for me, but I hope to be using Kelly again for my future requirements regarding disposal of confidential waste. Thank to all who I have dealt with.
2nd April 2019
Jason & Phil were super friendly and great with moving everything! They made the move so much easier than I expected. Thanks so much for your services!
1st April 2019
The booking service was straightforward. The service on the day, from Jerome and Ben, was exceptional: they kept us up-to-date with estimated arrival time, talked us through how best to load the crate, and, with their calm, professional, and helpful attitude, they turned a quite stressful situation into a stress-free one. I cannot recommend Jerome and Ben highly enough, they’re a credit to Kelly’s!
28th March 2019
We used Kelly's Storage to pack all our goods and take them to storage and store them for almost 3 months while we were at the temporary accommodation. And they delivered our goods to our new home few days ago. I can not find any fault with the service and they definitely made our move much easier and stress free. I especially want to thank Gill and Matt. As long as you work for Kelly's Storage, no doubt they will have happy customers. Thanks again!
23rd March 2019
The most important items of my life were in storage. They were recently returned to me in perfect condition. Gil and Matt who delivered my items were absolutely perfect. Friendly, helpful and real gents. They made the daunting experience of so many boxes so much easier for me. Absolutely lovely men.
21st March 2019
Excellent service, very professional approach and extremely friendly staff. Would highly recommend, I see no reason why you would go anywhere else for storage facilities.
17th March 2019
Mark and Jerome were lovely guys, and did a great job. Really like the text the night before about the time window and the text in the morning confirming the time of arrival. Thanks!
16th March 2019
Kelly's made our experience a complete delight, taking what could have been a real cumbersome process and mafe it so easy. I used the drop off/pick up service and Kelly's were extremely efficient. Due to delays on my side, I had to move the drop off date a few times and Chris from Kelly's admin team was really helpful and couldn't have done more to be flexible and accommodating. Mark & Jerome returned our box & were professional, timely, helpful and a real pleasure to work with. I was recommended Kelly's Storage and would definitely recommend your service to my friends and colleagues in the future. Thank you so much, especially to Chris, Malcolm, Ben, Mark & Jerome.
22nd February 2019
The idea of them collecting from me was brilliant, all items have been stored well and staff were always friendly, helpful, efficient and went that extra mile to help with short notice requests.
16th February 2019
Thank you Kelly for the wonderful, friendly and helpful service I always get. From the time you phone head office to visiting my unit at your warehouse in St. Albans. There is always a happy smile and help when needed. Thank you to everyone.
15th February 2019
We used Kelly storage for our move, including two months of storage. The price was competitive and every time I needed to call the office the team were friendly and helpful. When moving out of our old house we were looked after by Jerome and Jerry, and for move in to the new property, it was Mark, Ben and Jerry. All were incredibly helpful, kind, efficient and a real pleasure to deal with. We were really surprised by how quickly they managed to load and unload and how they got everything to fit, and back out of the unit in perfect condition. The whole experience was positive from start to finish, they made a stressful move so much easier and we would not hesitate to recommend. We will be using Kelly’s for any future moves. Thanks.
12th February 2019
9th January 2019
Malcolm & Ben arrived on time & were a pleasure to deal with. We'll done to Kelly's Thanks so much!
5th January 2019
Dan and his colleague were absolutely brilliant! They were polite and professional, kind, helpful and patient. Really pleased!
5th January 2019
Mark and Jerry were so helpful and friendly. They made a lot of hard work appear light and easy for the removal. Even with a challenging temperamental lift they had big smiles throughout and couldn’t have helped more. Careful with my furniture and possessions and respectful of my home. Highly recommended. A very big thank you. Extra Bacon sandwiches for you both when we next do the Kelly’s charity events together!! :)
1st December 2018
1st class communication and excellent service. I would not hesitate to recommend Kelly’s to anyone!!
10th November 2018
Did exactly what they promised. Excellent value and exceptional service. Highly recommended.
9th November 2018
Kelly’s did great - I got an email confirmation right away, with the details of my reservation, they sent a text the day before with a 90-mon window, they connected me with my driver, Ben, who called and gave me an exact eta. And Ben was great - on time, helpful, professional. Thanks!
2nd November 2018
Superb service. I had a very late notice move and the support was truly excellent from start to finish. I made an enquiry on Saturday and the team had the property clear by Wednesday. The team were polite and skilful.
1st November 2018